What a fascinating account, Caitlind... by: Steve B.
And it doesn't sound like it's over!
Your experience with the local printer is worth its weight in gold to everyone it keeps from going the same route.
But me personally, I'm even more fascinated by what you're trying to do with your website. You're dealing with two conundrums I often ponder myself. Namely...
1) How to "monetize" e-publications, and
2) Giving your "customers" (I put that in quotes since you're not charging yours yet) a successful printing experience. I went straight to your "how to print" page to find out how you prescribed people print in a traditional, two sided, bound in the middle manner, and it was every bit as much about trial and error as I figured it would be.
Regarding 2), do you have a sense of the experience of your customers? Is there a lot of frustration? Do some give up? Do some contact you to say, "It's not working?" I'm very curious!